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FAQ's
How Long will it take to ship my order?
Normally we process orders & ship within 2 business days after we receive them. During the Holidays that we observe, New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas; we may be delayed by another 1 to 2 business days. Between the months of October and March, we are processing 100 orders a day and when the holidays come around we will get backlogged a little. We always strive to get the orders out the door as soon as possible, if you need something shipped in 1 business day, then please choose our ---RUSH ORDER--- service. It costs an additional $ 10.00, but we walk the order through our system to the front of the line.
Will my order get shipped same day or next day of I select FedEx shipping?
If you select FedEx Next Day, 2Day or 3Day service without selecting ---RUSH ORDER--- service, your order will NOT be shipped same day or next business day, it will follow standard processing.
Can I get Overnight shipping, my son’s race is in three days?
Yes, if you select ---RUSH ORDER--- service on the order form, then we will attempt to ship your order out within 24 hours. Don't forget to choose the shipping service you want during check out. Our cut-off for Overnight orders is 11AM CST.
Can I pay for my order by Money Order?
Yes, please complete a cart in our system and checkout like normal. When you get to the payment screen select MO-CC and click Checkout. Our system will hold your order for 7 days. Please mail your Money Order or Cashiers Check for the Total Amount showed on your cart to us immediately. We must receive your payment prior to the 7 days. Our mailing address is HobbyX Distributors, 542 Axminister Drive, Fenton, MO 63026. Please make sure your email address you used is included to help us locate your order. Please note - If a personal check or company check is received, it will be returned and the order will be cancelled.
How do I request a refund?
There are no hassles or delays with Pinewood Extreme, please fill out the RMA form online and print a copy to be enclosed with your return. Please note that some manufacturers prefer to handle product replacement themselves, so we may refer you to them when you call.
Be advised that Custom orders are not returnable since they are made to your specifications, so please check your rules prior to ordering. If there if a defect that we did not catch, we will replace them. Please contact us by email or phone prior to completing the RMA form.
All orders over 30 days old and/or are returned unpackaged or with damaged packaging are subject to a 15% repackaging fee. Merchandise credit is issued to any returns over 30 days.
I received a part that just doesn’t seem to work or was broken in shipping, I don’t want a refund, only a replacement. How do I request that?
Please fill out the Replacement form online and do not forget to let us know how quickly you need it. We will attempt to ship out all replacement items the same day.
Do you have a referral policy?
Yes, if you use our referral link that allows you to send an email to any of your friends or family, then when they make a purchase of $30 or more from our online store we will issue you a $5 credit and they get 25% off of their shipping costs. There is no limit to your credits; word-of-mouth is the best advertising we could ever have.
Can you ship UPS?
Yes, we will ship UPS at your request. You will need to expect a small shipping cost increase. Since we do not utilize this carrier normally, our shipping costs are higher than USPS or FedEx.
I have a UPS or Fedex Shipping account, will you ship my order using that account?
Most definitely, there will be an extra $2 packaging costs added to your invoice to cover the shipping box and packing materials.
You say that you developed your own Graphite/Moly mixture, can you tell me how you did that and how you came up with the comparison’s to the other brand’s?
Yes, we can tell you. But first let me tell you why we did this. We have been in and around the Pinewood Derby arena for years and there are ProTools, Car Kits, Decals, Speed Wheels and Axles and other things made specifically for Pinewood Derby Racing. But, there was not a Dry Lubricant which is the one important requirement of every car that is racing. Everyone is forced to use a product that is made commercially for another use. Hob-e-Lube was made for Model Trains, BSA White Teflon is for plastic gears, Tube-o-Lube is made for industrial and mechanical applications and so on. There is not a dry graphite/moly based lubricant available to Pinewood Derby consumers that was Specifically Formulated for Pinewood Derby Cars. Until Now! We decided it was time that someone do this. We invested many dollars and hours into producing two levels of lubricants that perform better then average for the average car builder and an Extreme lubricant that costs a little more, but out performs any dry lubricant on the market and all of the known commercially available wet lubricants that are used in adult hobby leagues such as WIRL.
We have written a white paper that details how we accomplished the long and tedious task of developing our own formula’s for our three grades of dry graphite/moly lubricant. Please email us for a copy of that white paper.
I just received one of your pre-cut cars and it’s not ready to paint? Why?
All of our pre-cut cars are exactly that, just pre-cut. We give them a quick light sanding to removes any wood burr’s or splinters, but that is it. We strongly believe in the principles behind the Pinewood Derby races. It’s meant to bring you and your child together for quality time and for them to learn how build a car. The pre-cut cars require sanding with at least two grades of sand paper prior to sealing the wood and painting the car. We provide, as an option with your purchase, a “ Complete Car Finishing Kit” that would allow a child and parent to complete the car and get it ready to paint.
You say that I should check my race rules to make sure the wheels and axles I want to buy are allowed by my organization, how do I find those rules?
That is a very good question, If you are racing in a Boy Scouts of America Pinewood Derby race then you should contact your Cubmaster, Den Leader or Committee Chairperson for a copy of those rules. You can find the basic Pinewood Derby Rules here, but every Pack, District and Council in the world can modify those rules if they choose. For a Girl Scouts of America Powder Puff Derby race, contact your troop leader. If you are racing in a Awana, Indian Guides, Royal Rangers, Royal Ambassadors, or another organization, then please contact the leader of your group. For WIRL members, go here for current rules.